FAPA.aero | Customer Service Policy

Member Account Information

Customer (Pilot) Friendly Customer Service Policy

Craig Washka joined the FAPA.aero Team in October 2009 and is currently serving as a Customer Service Representative. He brings over thirty years of aviation experience to the table and understands the needs of our customers

Phone: 1-800-JET-JOBS (538-5627)

Email: washka@fapa.aero

FAPA.aero understands the complexities that come with being an airline pilot - sometimes life gets in its own way. If at anytime you can’t attend a FAPA.aero event you’ve registered for, let us know and we'll make it right.

Some examples for not being able to attend a Job Fair include:

  • Couldn’t make it on a jump seat into town.
  • Junior manned by scheduling.
  • Picked up a really great last minute trip.

Whatever the reason, we want to make sure your career advances and your wallet doesn’t suffer for it.

You’ll have three options:
A – Receive a full refund, no questions asked!
B – Transfer your registration to another FAPA.aero Job Fair. This way you've got a guaranteed ticket! If we don't have another event scheduled we can put your registration on HOLD. When we do post an event you'll be able to transfer into it immediately, even before we open registration.
C – Transfer your registration to another pilot for this or another FAPA.aero Job Fair.

All refund and transfer requests should be submitted at the Manage Registrations page.

Note: You must be a FAPA.aero member in order to keep and use your seniority number at a later Job Fair. Your membership status will be checked when you pickup your badge at the Job Fair you actually attend. 

Meet the FAPA team

Louis Smith

Chairman and President of FAPA.aero


Louis Smith, President of FAPA.aero, is a retired Northwest Airlines captain, completing his career flying the DC-10 on international routes.  Outside of the cockpit, Smith's vision has long been in managing businesses whose primary mission focused on publishing and organizing information that would help current and aspiring commercial pilots succeed in their career--before and after landing the cockpit job. Getting a job in commercial aviation requires more than stick-and-rudder skills, and Smith has spent the past 42 years assisting pilots in reaching their career goals by providing a one-stop shop for the information required to stay on top of this dynamic and complex industry.

Client Testimonials


Job Fair Attendee

Craig, I would like to say the job fair in DFW was awesome. You all did a great job. I like the way the American process was set up to where you sat at a table one on one with the recruiter. Just want to let you know you all did a great job.