FAPA.aero | Customer Service Policy

Member Account Information

Customer (Pilot) Friendly Customer Service Policy

Craig Washka joined the FAPA.aero Team in October 2009 and is currently serving as a Customer Service Representative. He brings over thirty years of aviation experience to the table and understands the needs of our customers

Phone: 1-800-JET-JOBS (538-5627)

Email: washka@fapa.aero

FAPA.aero understands the complexities that come with being an airline pilot - sometimes life gets in its own way. If at anytime you can’t attend a FAPA.aero event you’ve registered for, let us know and we'll make it right.

Some examples for not being able to attend a Job Fair include:

  • Couldn’t make it on a jump seat into town.
  • Junior manned by scheduling.
  • Picked up a really great last minute trip.

Whatever the reason, we want to make sure your career advances and your wallet doesn’t suffer for it.

You’ll have three options:
A – Receive a full refund, no questions asked!
B – Transfer your registration to another FAPA.aero Job Fair. This way you've got a guaranteed ticket! If we don't have another event scheduled we can put your registration on HOLD. When we do post an event you'll be able to transfer into it immediately, even before we open registration.
C – Transfer your registration to another pilot for this or another FAPA.aero Job Fair.

All refund and transfer requests should be submitted at the Manage Registrations page.

Note: You must be a FAPA.aero member in order to keep and use your seniority number at a later Job Fair. Your membership status will be checked when you pickup your badge at the Job Fair you actually attend. 

Meet the FAPA team

Mark J. Stevens

Director of CyberCompass Corporation

Mark J.Stevens

Mark is a Delta Air Lines flight officer currently serving as Captain of a B-737. Stevens, 57, is an Airline Transport Pilot and has a Flight Engineers Certificate. He is a 1981 graduate of the University of Michigan Business School.

Client Testimonials


Hired at United Airlines

... Since I interviewed with United, many co-workers have asked me how I prepared for the interview... I mentioned FAPA services and recommended your interview prep! I definitely helped me alot :):)