FAPA.aero | Customer Service Policy

Member Account Information

Customer (Pilot) Friendly Customer Service Policy

Craig Washka joined the FAPA.aero Team in October 2009 and is currently serving as a Customer Service Representative. He brings over thirty years of aviation experience to the table and understands the needs of our customers

Phone: 1-800-JET-JOBS (538-5627)

Email: washka@fapa.aero

FAPA.aero understands the complexities that come with being an airline pilot - sometimes life gets in its own way. If at anytime you can’t attend a FAPA.aero event you’ve registered for, let us know and we'll make it right.

Some examples for not being able to attend a Job Fair include:

  • Couldn’t make it on a jump seat into town.
  • Junior manned by scheduling.
  • Picked up a really great last minute trip.

Whatever the reason, we want to make sure your career advances and your wallet doesn’t suffer for it.

You’ll have three options:
A – Receive a full refund, no questions asked!
B – Transfer your registration to another FAPA.aero Job Fair. This way you've got a guaranteed ticket! If we don't have another event scheduled we can put your registration on HOLD. When we do post an event you'll be able to transfer into it immediately, even before we open registration.
C – Transfer your registration to another pilot for this or another FAPA.aero Job Fair.

All refund and transfer requests should be submitted at the Manage Registrations page.

Note: You must be a FAPA.aero member in order to keep and use your seniority number at a later Job Fair. Your membership status will be checked when you pickup your badge at the Job Fair you actually attend. 

Meet the FAPA team

Laura Arden

Director of Sales & Marketing


Laura Arden enthusiastically joined the FAPA team in 2016 as Director of Sales and Marketing.  She brings with her a background as an attorney and sales and marketing professional with a keen interest in aviation. Laura is responsible for building relationships with aviation partners for FAPA's Job Fairs, Future Pilot Forums and opportunities to advertise on FAPA.aero. FAPA’s Future Pilot Forums have become a passionate mission to Build the Pilot Pipeline and she works to reach future pilots of all ages to attend Future Pilot Forums around the country.

Client Testimonials

Bryan Q.

Hired at United Airlines

Claudette, I wanted to thank you for the interview prep a couple of weeks ago. I'm happy to report I was offered a job with United Airlines. What's incredibly amazing is the first 6 or 7 questions you asked me turned out to be the identical questions I was asked. Thanks again from one happy pilot, Bryan Q.