FAPA.aero | Customer Service Policy

Member Account Information

Customer (Pilot) Friendly Customer Service Policy

Craig Washka joined the FAPA.aero Team in October 2009 and is currently serving as a Customer Service Representative. He brings over thirty years of aviation experience to the table and understands the needs of our customers

Phone: 1-800-JET-JOBS (538-5627)

Email: washka@fapa.aero

FAPA.aero understands the complexities that come with being an airline pilot - sometimes life gets in its own way. If at anytime you can’t attend a FAPA.aero event you’ve registered for, let us know and we'll make it right.

Some examples for not being able to attend a Job Fair include:

  • Couldn’t make it on a jump seat into town.
  • Junior manned by scheduling.
  • Picked up a really great last minute trip.

Whatever the reason, we want to make sure your career advances and your wallet doesn’t suffer for it.

You’ll have three options:
A – Receive a full refund, no questions asked!
B – Transfer your registration to another FAPA.aero Job Fair. This way you've got a guaranteed ticket! If we don't have another event scheduled we can put your registration on HOLD. When we do post an event you'll be able to transfer into it immediately, even before we open registration.
C – Transfer your registration to another pilot for this or another FAPA.aero Job Fair.

All refund and transfer requests should be submitted at the Manage Registrations page.

Note: You must be a FAPA.aero member in order to keep and use your seniority number at a later Job Fair. Your membership status will be checked when you pickup your badge at the Job Fair you actually attend. 

Meet the FAPA team

Captain Andy Simonds

Senior Staff Writer

Captain AndySimonds

In 1980, Captain Andy Simonds first soloed in a beat-up fire-prone Cessna 152 Aerobat in Madison, Wisconsin.   After a tour in general aviation as a CFI and Part 135 charter pilot, Andy started collecting uniforms from American Eagle, TWA, Airborne Express and, finally, American Airlines where he is currently a Chief Pilot in NY and a captain on the A-320.  Whether left seat, right seat, back seat or jumpseat he never met an airplane he didn't like.  Andy would fly all airplanes to which somebody (who had the guts) gave him the keys including Metroliners, Jetstreams, DC-9, B-727, B-737, B-757, B-767 and the Airbus 319/321.

Client Testimonials


Job Fair Attendee

I also wanted to thank you for the job fair you guys just held in DFW, I had the chance to talk face to face with AA for about 12 minutes, not quite there for an interview but I got a lot of useful information.